Crisp
Customer support suite with live chat widget, shared inbox, AI agent and knowledge base
Crisp.chat
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What is Crisp?
Crisp is a customer support platform for businesses. It includes a website chat widget, a shared inbox, mobile apps, a CRM, a knowledge base, ticketing, a status page, analytics and an AI chatbot agent named Hugo.
It offers chat SDKs, e-commerce integrations such as Shopify and WooCommerce, and a developer hub. Every new account gets full access to all features for a 14-day trial.
A free forever plan includes the chat widget and 2 seats, without AI credits. The Mini plan is $45 per month per workspace, and higher plans add seats and AI credits.
The service is aimed at businesses of different sizes, from solo entrepreneurs using the free plan to larger teams that need more seats and AI credits, and it reports being used by about 10,000 companies.
Pros & Cons
Pros
- Combines a chat widget, shared inbox, CRM and knowledge base in one suite.
- Offers e-commerce integrations such as Shopify and WooCommerce.
Frequently Asked Questions
Crisp is free to start, with paid plans from 45 to 0 USD per month.
According to our latest information, this tool does not seem to have a lifetime deal at the moment, unfortunately.
The website chat widget lets visitors talk with your team directly from your site. Conversations appear in a shared inbox, where team members can handle them together, and mobile apps let you respond when you are away from your desk.
Hugo is the AI chatbot agent included in Crisp. The site notes that AI credits are used with it, and higher workspace plans add more of them. Check the official website for the full set of Hugo's capabilities before depending on it.
Crisp offers e-commerce integrations such as Shopify and WooCommerce. It also provides chat SDKs and a developer hub for custom setups. The text does not list every integration, so check the official website for the full list. The description is general, so the official website is the best source for specifics.
The service is aimed at businesses of different sizes, from solo entrepreneurs to larger teams. Higher workspace plans add more seats and AI credits, which suits teams that need more people working in the inbox. The description is general, so the official website is the best source for specifics.
