Tiledesk
Open-source no-code platform for building AI chatbots and agents with live agent handover
Tiledesk.com
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What is Tiledesk?
Tiledesk describes itself as an open-source, no-code platform for building AI agents and chatbots and connecting them with live human agents. A visual Design Studio is used to build conversations without code.
Agents can be connected to a knowledge base made of documents or external data sources, and published on channels such as web, WhatsApp and voice. The site also mentions MCP tools, integrations such as Shopify, and an API endpoint for automation and batch scenarios.
Listed use cases include customer support, lead qualification and routing, a copilot for human agents and internal support. A 14-day free trial without a credit card is offered; detailed prices are on the pricing page.
The source code is published on GitHub, and the company also runs a blog and a help center with templates and a developer hub.
Pros & Cons
Pros
- Open-source platform with source code published on GitHub.
- Visual Design Studio lets teams build conversations without writing code.
Frequently Asked Questions
Tiledesk is open source and free to use.
According to our latest information, this tool does not seem to have a lifetime deal at the moment, unfortunately.
Yes. Tiledesk offers a visual Design Studio for building conversations without code. You can connect your agent to a knowledge base made of documents or external data sources, then publish it on channels such as web, WhatsApp and voice. Conversations built this way can then be handed over to live agents when needed.
Tiledesk is designed to connect AI agents with live human agents, so conversations can move between automated replies and people. The site also lists a copilot for human agents among its use cases, which supports staff while they handle chats.
The site mentions publishing on web, WhatsApp and voice channels, along with integrations such as Shopify and MCP tools. It also offers an API endpoint for automation and batch scenarios. Check the developer hub for the complete list of supported integrations.
Yes. The platform is described as open source, and its source code is published on GitHub. The company also runs a help center with templates and a developer hub, which can help you understand how the platform is built and used.
Listed use cases include customer support, lead qualification and routing, a copilot for human agents and internal support. If your team handles these tasks, Tiledesk may fit your workflow. Check the official website for details on each scenario. Each use case is described on the website with more detail about how it is handled.
