Chatbase
AI agents for customer support, sales and product guidance across chat, email and voice
Chatbase.co
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What is Chatbase?
Chatbase is an AI customer experience platform. Teams connect their data sources, define the agent's role and guardrails, test it against real scenarios and deploy it to channels such as live chat, WhatsApp, email, Slack and phone, without writing code.
The site describes support agents, sales agents and product guidance agents. It also lists analytics to track resolution rates and review escalations, a helpdesk inbox, a voice API and integrations. The Enterprise plan adds SSO, audit logs, custom roles, white-labeling and SLAs.
Plans listed are Hobby at $32 per month, Standard at $120 and Pro at $400 when billed yearly, each with a 7-day trial and monthly message credits. Enterprise pricing is custom.
Pros & Cons
Pros
- Agents can be built without writing code and deployed to live chat, WhatsApp and Slack.
- Built-in analytics track resolution rates and escalations for each agent.
Cons
- Advanced governance features such as SSO and audit logs are listed only for Enterprise.
Frequently Asked Questions
Chatbase costs 32 to 400 USD per month.
According to our latest information, this tool does not seem to have a lifetime deal at the moment, unfortunately.
Teams connect their data sources, define the agent's role and guardrails, then test it against real scenarios before deploying. The site describes this process as requiring no code. Chatbase lists support agents, sales agents and product guidance agents as agent types you can build.
Deployment channels named on the site include live chat, WhatsApp, email, Slack and phone. The platform also offers a helpdesk inbox and a voice API, so conversations that need a person can be managed in one place. Each channel can be chosen when you deploy an agent, so the same setup can serve customers in more than one place. The listing does not describe channel limits, so verify them on the official website.
Chatbase offers analytics to track resolution rates and review escalations. These reports show how often the agent resolves questions and where conversations are handed off, which helps teams refine the agent's data and guardrails over time. Teams can use these reports to decide which topics need better source material. The listing does not describe how analytics are displayed, so check the official Chatbase website for current options.
The site says the Enterprise plan adds SSO, audit logs, custom roles, white-labeling and SLAs. Check the official Chatbase website for the current feature list and for details on how each of these capabilities works before making a decision. Organizations that need these controls should compare the options directly on the official site before deciding which plan suits them best.
The site positions Chatbase as an AI customer experience platform for teams that want to automate customer conversations. It mentions support, sales and product guidance use cases, along with an Enterprise tier that includes SSO and custom roles for larger organizations.
