ChatNode
Builds AI support agents from your website and documents that answer customers and run actions
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What is ChatNode?
ChatNode is a platform for building AI customer support agents. Users train an agent by crawling their website or adding documents and knowledge bases, and can set a brand voice and policies.
Agents can run AI Actions, which include custom API calls, Stripe billing, Calendly or Cal.com booking and lead capture. The site also lists human handoff with context, automatic retraining, analytics on satisfaction, topics and volume, and integrations with WordPress, Slack, Notion, Zendesk, Google Drive, Zapier, Make and others.
There is a free plan with limited credits, plus Lite, Standard and Scale plans billed monthly or yearly, and an Enterprise tier. Paid plans offer a 7-day free trial without a credit card and a choice of models from several providers.
Pros & Cons
Pros
- Trains agents from website crawls, uploaded documents and knowledge bases.
- Agents can book meetings and handle customer questions outside office hours.
Cons
- Usage is measured in credits, so the volume you can handle depends on the chosen plan.
Frequently Asked Questions
ChatNode is free to start, with paid plans from 35 to 377 USD per month.
According to our latest information, this tool does not seem to have a lifetime deal at the moment, unfortunately.
You train an agent by crawling your website or by adding documents and knowledge bases. You can also set a brand voice and policies for the agent to follow. Once trained, the agent can answer customer questions around the clock, and the site lists automatic retraining to keep it current.
Agents can run AI Actions such as custom API calls, Stripe billing and lead capture. Calendly and Cal.com booking are also supported, so an agent can help a visitor book a meeting. The site gives showing invoices as another example of an action an agent can perform.
ChatNode lists human handoff with context, which passes the conversation to a person along with the details gathered so far. Analytics on satisfaction, topics and volume help you review how the agent is performing. Check the official website for details on how handoff is set up.
The site lists integrations with WordPress, Slack, Notion, Zendesk, Google Drive, Zapier and Make, among others. Zapier and Make connections can extend an agent into other workflows. Because the list is not complete, confirm on the official website that your specific tool is supported before you plan a setup.